Important Hotel Information
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The Westin Casuarina Resort and Spa, Grand Cayman
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from $169.00 USD
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Reviews
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Before You Go
08/06/2010Just returned and would not be a repeat visitor. althought the staff was very accomodating and helpful, the overall resort, expecially the rooms needed some refurbishing. the rooms are very ...
Just returned and would not be a repeat visitor. Althought the staff was very accomodating and helpful, the overall resort, expecially the rooms needed some refurbishing. The rooms are very basic and not what we expected. I would, however, recommend dining in their four star restaurant which was as good or better than others we tried on the island.
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Not the best Westin
04/11/2010Not worth the money paid. dont stay there if you want to avoid kids. hit and miss service.
Not worth the money paid. Dont stay there if you want to avoid kids. Hit and miss service.
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Beautiful faciaity & poor service attitude
12/09/2009Until two years ago we were regular guests each winter. we spent $* to $* at the westin each year over a six year period. we increasingly became frustrated with poor service ...
Until two years ago we were regular guests each winter. We spent $* to $* at the Westin each year over a six year period. We increasingly became frustrated with poor service and a indifferent attitude. For $* per day, we expect more. We finally got to the breaking point when accosted by the housekeeping staff after we reported that our door was left open. The reaction of hotel management. NONE. They could care less. Then we asked for a second packet of coffee for the in-room coffee maker. The maid did not accomodate. When we called the front desk they said that all the coffee was locked up. Wow, maids have free run of all the hotel rooms but cannot be trusted with $* packets of coffee. Then we called for managment. They were in a meeting... we would have to wait. Finally after repeated calls we got a call from a manager inquiring coldly.. " what is it that you need?". When a maid fnally delivered the packet of coffee, she acted as if we complained about her. Nice attitude!! Finally, when we checked out we took time to fill out the questionare to Hotel management, listing our tele. number and requesting a call. Guess what, they didn't call. They couldn't be botthered to mollify a disgruntled customer. The attitude of the Westin is that guests should feel grateful just to stay at their fine facility. Message to the Westin from Tom Walker.... We are still waiting for your call.
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Stark Contrasts
07/11/2009This is a 3 star hotel. not up to the westin standards of the us. has its prob s and conb s. pros great!!! location right in the middle of ...
This is a 3 star Hotel. Not up to the Westin standards of the US. Has its prob s and conb s. Pros Great!!! Location right in the middle of 7 mile beach. The beach is easy access, gentle waves, and clear, picture perfect water. Pool was nicely shaped and had separate sections so you could move to areas of activity or quiet depending on the quests you were sharing with. Plenty of sun and shade all day long. Swim up bar was nice but also shows up as a con below. Room was clean and made-up mid-day everyday. (We stayed for 6 nights). Cons We booked an b Ocean Frontb but received an b Ocean Viewb . Front is Front. We had to go out on our balcony and look to the side to see the b Oceanb . Staff just shrugged their shoulders and acted like English wasnb t their language. Room was clean but our carpet had a huge stain even though the carpet looked fairly new. We booked 3 people and got 2 double beds. Would have expected Queen beds in a Westin. There was no sleeper couch, when we asked for a roll-away bed they stated that only an air mattress was available because of fire codes. Restaurants didnb t offer much daily type dinning. Over priced so we went across the street as most of the other guests did. The Westins is missing a revenue opportunity by letting their guests spend their money at the competition. SMOKING allowed at pool, pool swim-up bar. Westin claims to be b Smoke-Freeb . Not here.
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very nice hotel
06/26/2009Wonderful hotel. rooms were a good size and very comfortable. only had one day where room was not done by 4:30, but attended to right after this was made ...
Wonderful hotel. Rooms were a good size and very comfortable. Only had one day where room was not done by 4:30, but attended to right after this was made apparent. Beach was wonderful!
